I've just experienced your classic call centre conversation courtesy of Orange customer care.
Me: I'm phoning on behalf of a friend who has lost all signal on her mobile and it is her only means of communication other than by post as she is living on a remote part of the Shetland islands. Can you tell me if your transmitter is down in that area?
Call centre: I'm sorry sir but as you are not the account holder I cannot give you any information about the account.
Me: But I dont want to know about the account just if your transmitter is down in that area.
Call centre: Can you give me her mobile number so that I may call and speak to her to confirm some details.
Me: %&$£$***$?*!!!! %!!***
The Future Is Bright The Future Is Orange........my ar$e
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